Effective date: May 10, 2026. Version: v2.0
1. General Provisions
1.1. These Terms of Service (hereinafter — "Agreement") govern the use of the btg.ivsofte.biz website (hereinafter — "Website") and the procedure for providing services through the Website.
1.2. The owner / administrator of the Website (hereinafter — "Operator") provides the User with access to the Website and renders the services described on the Website.
1.3. "User" means any person visiting the Website and/or placing an order for services.
1.4. By using the Website and/or placing an order, the User confirms that they have read and fully accept this Agreement, the Privacy Policy, the Refund Policy and the Disclaimer.
2. Subject Matter
2.1. Through the Website the Operator renders remote services consisting of consulting, installation, launch, configuration and technical support of software (hereinafter — "Services").
2.2. The Website may offer:
- software products created by the Operator;
- software materials and solutions of third-party developers (where there are legal grounds to do so).
2.3. The User understands and agrees that the subject of the order is a service (the Operator's actions of installation, configuration and support), and not a guarantee of any specific outcome in third-party programs, games, services or online platforms.
2.4. The Website is an independent project and is not affiliated with developers, publishers or copyright holders of any games, platforms or services.
3. Payment
3.1. The Services are paid for through third-party payment providers (Digiseller and others).
3.2. The Operator does not process or store the User's payment credentials (bank card data, banking details, etc.). Payment information is processed by the payment providers under their own rules.
3.3. A Service is deemed paid for from the moment payment is confirmed by the payment provider.
4. Provision of Services and Support
4.1. The Services are provided remotely via the Internet and through the communication channels listed on the Website.
4.2. For diagnostics and provision of the Service the User may voluntarily provide:
- information about their system (OS, PC specifications, error messages);
- files, logs, screenshots.
4.3. In some cases, on the User's own initiative, remote access may be used. The User independently decides whether to grant such access and is responsible for the security of their device and data.
4.4. The User's refusal to provide the necessary information, perform diagnostic steps or cooperate with the Operator may make provision of the Services impossible or significantly impede it.
5. Prohibitions and Abuse
5.1. The User is prohibited from:
- violating the laws of the Russian Federation and any other applicable laws;
- interfering with the operation of the Website, circumventing restrictions, performing hacking, DDoS, phishing or fraud;
- attempting to obtain unauthorized access to credentials, keys, restricted sections or infrastructure;
- decompiling, reverse engineering or modifying the Operator's software products (except where allowed by law);
- reselling, transferring or distributing access and Services to third parties without the Operator's consent.
5.2. If abuse is identified or suspected, the Operator may suspend the provision of the Services and/or restrict the User's access to the Website without refunding amounts paid for Services already rendered.
6. Intellectual Property
6.1. The Website materials (design, texts, structure, brand elements) are protected and belong to the Operator or are used on lawful grounds.
6.2. Trademarks, logos and names of third parties (including names of games, platforms and services) belong to their respective owners and are used solely for identification and informational purposes. The use of such designations does not imply any partnership, sponsorship or endorsement by the respective right holders.
6.3. The procedure for handling complaints from right holders is described on the "IP / DMCA Notice" page.
7. Disclaimer of Warranties and Limitation of Liability
7.1. The Services and Website materials are provided "as is" and "as available".
7.2. The Operator does not guarantee:
- uninterrupted operation of the Website or any software materials;
- compatibility with all possible device, OS and network configurations;
- the absence of technical errors, updates or changes that may affect software materials;
- the preservation of the User's accounts in third-party games, services and platforms.
7.3. The Operator is not liable for:
- decisions, sanctions, restrictions and bans by third parties, including developers, publishers, platforms and anti-cheat systems;
- consequences of the User's actions, including the User's violation of third-party services' rules;
- indirect damages, lost profits or loss of data.
7.4. To the maximum extent permitted by law, the aggregate liability of the Operator for any claim related to a particular Service is limited to the amount actually paid by the User for that Service.
7.5. The full text of disclaimers is available on the "Disclaimer" page.
8. Refunds
8.1. Refund conditions are set out in the Refund Policy and are aligned with Article 32 of the Russian Federation Law "On Protection of Consumer Rights" and Article 782 of the Civil Code of the Russian Federation.
8.2. Refunds are not granted for bans of the User's accounts in third-party services or for any other consequences arising after the Service has actually been rendered.
9. Personal Data
9.1. The procedure for processing the User's personal data is described in the Privacy Policy and in the Consent to Personal Data Processing.
9.2. The use of cookies is described in the Cookie Policy.
10. Changes to the Agreement
10.1. The Operator may amend this Agreement at any time. A new version takes effect from the moment of its publication on the Website.
10.2. The User undertakes to monitor the current version of the Agreement on their own.
11. Disputes and Claims
11.1. This Agreement is governed by the laws of the Russian Federation.
11.2. Claims shall be sent in writing to the Operator's email address. The deadline for considering a claim is up to 10 business days.
11.3. All disputes are resolved through negotiations and, if no agreement is reached, in court at the Operator's location.
11.4. If any provision of this Agreement is found invalid, the remaining provisions remain in full force.
12. Contacts
Contacts for inquiries and complaints are listed on the "Contacts" page.
- Telegram administrator: @idreamhack
- Email for legal inquiries and complaints: ivsofte@gmail.com